Her name was misspelled in her own browser tab.
The situation: Hettie had two decades of design, publishing, and print work behind her — magazines, newsletters, books, and annual reports for churches, nonprofits, and authors — and a website that showed almost none of it. The browser tab read “Home page | Hetti Orange”: the content system's default title, with her name misspelled. The menu still listed the template's demo pages. One of the featured blocks on her own homepage described an outdoor space with “vivid colors and abstract patterns” — filler that shipped with the theme and never got taken out. None of that was her doing. She'd been sold a heavy content system and left to finish configuring it herself.
What I fixed first: the things quietly costing her the most. A title that spells her name correctly. Pages that describe her work instead of a theme demo's. Then the spine — home, services, work, plans, about, contact — each answering a question a prospective client actually asks. Print and web sit side by side, because that combination is what makes her unusual. And the voice changed from “We are your creative force” to “I'm Hettie Orange,” because the second one is true and the first one is what a template told her to say.
The honest call: she didn't need another content system. A one-person studio shouldn't be patching a CMS to keep a six-page site online, so I rebuilt it as plain HTML and CSS — nothing to update, nothing to break, nothing to log into. The portfolio page was built to start small and grow rather than padded to look busy on day one, and the monthly care plans got a page of their own, because an ongoing relationship is worth explaining properly instead of burying in a footer.
Status: build complete, awaiting domain connection. Screenshots below are the finished pages. Featured with Hettie's permission.